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Delivery Information

The delivery time for your order is determined by two factors:

  1. Processing
  2. Shipping.

Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 1-2 business days for small parcel and 1-7 business days for larger items that ship Freight.

Shipping begins when the item leaves the warehouse to when it arrives at the Member selected delivery destination.

For your protection, some orders may be diverted to our Order Verification Team. As part of this verification, we will notify you via email, usually within 48 business hours to validate your order. Please respond promptly so your order will not be cancelled. Additionally, be sure to provide accurate contact information when placing your order.

Small Item Shipping Methods:

  • Value:  5-9 business days  (Not all items qualify for Value Shipping)
  • Standard:  3-5 business days
  • Premium:  2-3 business days
  • Express:  1-2 business days


The shipping times above do not include processing time
For Standard shipping to Hawaii or Alaska, add 3-5 business days
Some items are only available within the Continental (48) U.S. states
Weather-related shipping delays are not within the control of

Freight Shipping Methods:

Items that are too large and/or too heavy to ship small parcel are shipped with a designated freight carrier. After a Freight carrier receives your order, they will contact you to set up a delivery time.

Typically, delivery times are within a 4 hour window Monday - Friday between 8 am and 5 pm.

NOTESome areas are not serviced daily and may require additional day(s) for delivery. Please provide up-to-date contact information when placing your order to ensure efficient delivery.

Different Service levels for Freight deliveries:

Threshold Delivery:

Threshold includes interior delivery into the first dry area available. Delivery agents will unload your item(s) and place them in the first dry area available, such as the garage or front entryway. If delivering to an apartment, the carrier will only deliver inside the first floor of the complex.

White Glove Delivery:

White Glove includes an interior room of choice upon delivery. The delivery agents will unload and place your item(s) in a room of your choosing. White glove service generally includes unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of two flights of stairs.

Please NOTE: Unless otherwise stated on product page, this service does not include set-up and/or assembly.

Commercial Delivery:

This service is available for commercial business addresses and requires access to an unloading dock. The driver will move the item to the back of the truck, and the Member will need to unload the truck (may require equipment to unload).

NOTE: Drivers do not assist with unloading, unpacking, set-up, or clean up. Any other services provided will require additional fees to the Member and are payable to the shipping company upon completion.